Every business day we download the rents. We contact tenants when they are 3 days late in the rent, we also update owners at the same time. We then contact renters at the 5 day, 7 day, 9 day and 12 day marks. We keep our owners updated on the arrears processes. If, in the unlikely event that the tenant has still not paid by day 15 we will apply to VCAT for a possession hearing. We rarely have drawn out issues with tenants arrears as we communicate with all parties. However, if the matter does go to VCAT then our team are well versed on VCAT proceedings and how to present the best case.

We try to make having an investment property as stress-free and easy as possible. With your approval we will redirect all utility payments to us for payment from the rent. This includes water rates, council rates, owners corporation invoices, insurances and any maintenance invoices. Each month you will get a copy of the statement with all the in-goings and outgoings on it plus a copy of the invoice. You also can logon to the portal 24/7 to check any payments due on your property and get copies of past invoices. At the end of the financial year we will provide you with a report of all the in-goings and outgoings pertaining to your property – which should help with tax claims.

Finding a quality tenant is pivotal in the successful leasing of your property. We will load your property onto many leasing sites in order to maximise exposure of your property to all potential renters. We have a very healthy database of prospective renters that we email as soon as we list your property for lease. There will be an open for inspection listed and the ability for renters to request a private appointment. All attributes of the property will be highlighted to the renter as well as information on the local area, we will automatically send the renter a link to the application form at the end of the inspection. We will also send you a report about the inspection – detailing how many people came through and any feedback they may have. Once we have the application sent to us, we will process this ASAP. We check current and previous employment and rental history. We run credit checks and check financials. We make sure we get you the right tenant the first time. Once we have gathered all these details we will contact you for approval. Once approval has been gained we will contact the renter and email them a lease with details on how to transfer the rent and bond. We also let renters know of all the relevant building details such as embedded networks, move in guides and building rules. You will be notified as soon as the lease comes in and also when the first rent is paid as that secures the lease for all parties.

The tenant is provided with all our contact details, if there is ever a problem then they will contact us direct and we will contact you as the owner to seek your instructions. We have a healthy pool of reliable and reputable tradespeople OR we are happy to use your preferred tradespeople. We are happy to get quotes or try insurance claims if and when necessary. Once we get the approval from you to do the works we will contact the tradespeople and the tenant to let them know what is happening. The invoice will come to us for payment from the rent. This will be reported in the monthly statement to you and also in the end of year financial report.

Switching agents is easy. Firstly we talk with you to see how we can help improve the service levels you are wanting and needing, then we will email you a management agreement to sign electronically. Once we have the management agreement back, we will contact the current agent and collect the file with all details pertaining to the property and tenancy. From here we contact the tenant/renter and advise them how to pay the rent and contact us for any future maintenance. We will let you as the owner know we have the file in hand, we will then update all the authorities to change over the invoices such as council rates, water rates, insurances and owners corporations to come to us for payment from the rent. And once the tenant and files are all set up we will complete a detailed routine inspection on your property.