Every business day we download the rents. We contact tenants when they are 3 days late in the rent, we also update owners at the same time. We then contact renters at the 5 day, 7 day, 9 day and 12 day marks. We keep our owners updated on the arrears processes. If, in the unlikely event that the tenant has still not paid by day 15 we will apply to VCAT for a possession hearing. We rarely have drawn out issues with tenants arrears as we communicate with all parties. However, if the matter does go to VCAT then our team are well versed on VCAT proceedings and how to present the best case.
